Here are the instructions to generate a diagnostics file from your Ansys License Management Center(license server) and Client-Side Licensing Settings(workstation).
Try replicating the issue before generating the diagnostics.
LICENSE SERVER MACHINE - Please ensure these steps are carried out on the computer where the Ansys License Manager software is installed.
- Go to Windows Start Menu Search and look for "ANSYS License Management Center".
- Select "Gather Diagnostic Information", then "Save to File", and wait briefly for the process to finish. A file will be downloaded. Please navigate to your downloads folder and send the zip file to Ozen Engineering support.
CLIENT MACHINE/WORKSTATION – This is the machine where the actual Ansys tools are installed.
- Open Windows Search and look for Licensing Settings
- Alternatively, you can access this application via the following path - Change"v241" based on your Ansys version:
- "C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\LicenseSettings.exe"
- In the left panel, choose Gather Diagnostics > Click Generate > Allow 1-2 minutes for this process to complete.
- Go to the indicated location where the log files were saved and send the zip file to Ozen Engineering support via email.