How to Reset Your Ansys Profile Folder

Sometime resetting Ansys folder would help resolving issues such as: If seeing unexpected behavior A license is being listed as unavailable. If the user is experiencing graphical related issues with the interface, or for other application problems.

1.) Close all Ansys windows

2.) Open a File Explorer window

3.) In the navigation bar, go to %APPDATA%

4.) In that folder, there should be an "Ansys" folder as shown below. Rename that folder to Ansys.old (If already done this,  change to Ansys.old2 , Ansys.old3 etc)

5.) Reopen Ansys and see if this fixes the problem